Terms and Conditions of Sale
General Terms and Conditions of Sale
These General Terms and Conditions of Sale (the “GTC”) govern the distance sale of products and services carried out through the website www.villadeicedri.it, managed by Villa dei Cedri S.p.A., with registered office at Piazza di Sopra no. 4 – 37017 Colà di Lazise (VR), Italy.
The purchase of accommodation stays is carried out through the booking system “Simple Booking” and is governed by specific policies available during the booking process. These GTC do not apply to accommodation stays, unless expressly stated otherwise.
In case of discrepancies, the Italian version shall prevail.
These GTC apply to the online sale of the following products and services:
- Cosmetic products
- Thermal Park admission tickets
- Wellness Centre admission tickets
- Combined Thermal Park + Wellness Centre tickets
- Admissions including treatments and/or massages
- Gift ideas and vouchers
The products, services and related prices displayed on the website constitute an offer to the public. The purchase contract is concluded between the Customer and Villa dei Cedri S.p.A.
Villa dei Cedri S.p.A. allows the use of thermal resources (pools, basins and tubs of various sizes) within the Thermal Park, which is open throughout the year according to the calendars and opening hours published on the website.
For organisational, safety, ordinary or extraordinary maintenance reasons, as well as in the event of adverse weather conditions, Villa dei Cedri S.p.A. reserves the right to:
- change the opening hours of the Park or of individual areas;
- temporarily limit access to certain facilities;
- temporarily close specific areas for safety reasons.
Such limitations, where temporary and not significantly affecting the overall enjoyment of the purchased service, shall not entitle the Customer to any refund, without prejudice to the Customer’s right to access thermal water or, where possible, to alternative areas.
In the event of extraordinary circumstances or prolonged limitations that significantly prevent the use of the purchased service, the rights granted to Consumers under applicable law shall remain unaffected.
Where a voucher includes multiple services, these must be used on the same day. Partial use of a voucher does not entitle the Customer to use the remaining services on different days nor to obtain any refund.
For certain services, mandatory reservation is required due to organisational needs and limited availability. Tickets subject to reservation have a validity period that allows their use; Customers are advised to check availability in advance before visiting the facility.
For business reasons, the facility will close early during the week of December 13th each year, with notices posted on its website and social media.
All prices displayed on the website are expressed in euros and include VAT.
Villa dei Cedri S.p.A. reserves the right to modify prices at any time; in any case, the price applicable to the Customer shall be the one indicated at the time the order is placed.
Purchase orders are placed through the “Shop Villa dei Cedri” section. The Customer selects the desired products, quantities, any discount codes, and enters the required billing details.
Before submitting the order, the system displays a summary of the selected products, the total price and the entered data. By placing the order, the Customer acknowledges that the order entails an obligation to pay.
The order is deemed final upon acceptance of these GTC and successful completion of the payment.
Payment is made exclusively online using the methods indicated on the website. The contract is concluded upon confirmation of payment.
Following payment, Villa dei Cedri S.p.A. shall fulfil the order and send the electronic tickets or vouchers to the e-mail address provided by the Customer, together with the relevant invoice.
Electronic tickets, vouchers and gift ideas are delivered in digital format by e-mail at the time of purchase.
Cosmetic products are delivered within approximately 3–5 working days by courier, exclusively within Italy.
For Consumer Customers, the risk of loss or damage to the products passes upon physical delivery of the goods. For non-consumer Customers, the risk passes upon shipment.
Upon delivery, the Customer is required to verify the integrity of the packages and their conformity with the order placed.
Electronic tickets and vouchers have a limited validity period, which is indicated on the titles themselves. Once the validity period has expired, the right to use the services shall lapse automatically and no refund shall be due.
This provision shall not prejudice the right of withdrawal exercised within the terms and conditions set out in Article 8, where applicable.
Pursuant to Articles 52 et seq. of Legislative Decree no. 206/2005 (“Italian Consumer Code”), the Consumer, meaning any natural person acting for purposes outside his or her business, trade or profession, has the right to withdraw from the distance contract without any penalty and without giving any reason, within fourteen (14) days from the date of conclusion of the contract.
The right of withdrawal does not apply to Customers purchasing as professionals or legal entities.
The right of withdrawal may be exercised by means of any explicit statement of the decision to withdraw, to be sent within the above term by:
- e-mail to villadeicedri@villadeicedri.com
- certified e-mail (PEC) to villadeicedri@pec.villadeicedri.com
- registered letter with return receipt to Villa dei Cedri S.p.A., Piazza di Sopra no. 4 – 37017 Colà di Lazise (VR), Italy
The right of withdrawal may be exercised exclusively with respect to unused tickets or access titles that are not bound to a specific date, an existing reservation or a specific event.
In accordance with Article 59, paragraph 1, letter (n) of the Italian Consumer Code, the right of withdrawal is excluded for the purchase of tickets or access titles:
- with validity bound to a specific date or time period;
- linked to an already made reservation;
- relating to leisure activities to be provided on a specific date or within a specific period.
In order to exercise the right of withdrawal, the Customer shall indicate in the notice:
- the number and/or reference of the tickets subject to withdrawal;
- the name and surname of the order holder;
- a telephone number or e-mail address.
Villa dei Cedri S.p.A. shall refund the amounts corresponding to the tickets subject to withdrawal within 14 days from receipt of the withdrawal notice, using the same means of payment used by the Customer, unless otherwise expressly agreed.
For cosmetic products, the 14-day withdrawal period starts from the day of receipt of the products by the Consumer.
Withdrawal is subject to the return of the products intact, unused and in their original packaging. Return shipping costs shall be borne by the Consumer, unless otherwise agreed.
The refund shall be made within 14 days from receipt of the returned products, using the same payment method used for the purchase.
For cosmetic products purchased by Consumers, the legal warranty of conformity provided for by Articles 128 et seq. of the Italian Consumer Code shall apply.
For services, Villa dei Cedri S.p.A. guarantees that the services will conform to the descriptions provided on the website, subject to the limits and conditions set out in these GTC.
Any communication relating to this contract may be sent to Villa dei Cedri S.p.A. at the following e-mail address: villadeicedri@villadeicedri.com.
11) Jurisdiction
For any dispute arising from or in connection with the interpretation or performance of this contract:
- if the Customer is a Consumer, the court of the place of residence or domicile of the Consumer shall have jurisdiction;
- in all other cases, exclusive jurisdiction shall lie with the Court of Verona (Italy).
